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Terms and Conditions

Welcome to MENSAHILTON, a trading name of MENSAHILTON Limited. By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use. These terms and conditions, together with our privacy policy, govern MENSAHILTON’s relationship with you as a user of this website. If you disagree with any part of these terms and conditions, please refrain from using this website.The term MENSAHILTON or MENSAHILTON Limited or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The term “product” refers to any item for sale on the MENSAHILTON website.

MENSAHILTON Limited is a company registered in England and Wales. Our company registration number is 10527919 and our registered office is Kemp House, 152-160 City Road, London, EC1V 2NZ.

CONTENTS OF THIS WEBSITE

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to MENSAHILTON Limited. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the MENSAHILTON website belong exclusively to MENSAHILTON. The use of any MENSAHILTON trademarks or service marks without prior written consent expressly given or written by MENSAHILTON is strictly prohibited. You may not use MENSAHILTON’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit MENSAHILTON Limited. In addition, you may not use any of MENSAHILTON’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without MENSAHILTON’s explicit prior written consent.

Any trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The T&C's together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.

PRIVACY & COOKIE POLICY

The following information is provided by MENSAHILTON to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.mensahilton.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link.

WHAT INFORMATION IS COLLECTED?

MENSAHILTON collects personal information in several ways when you place an order or register for a service offered by MENSAHILTON. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. Additionally we may also require further information as a result of authentication or identity checks. We may ask for your telephone number in order for us, or our courier, to be able to contact you if necessary for delivery services. These details allow us to process your order and to let you know the status of your order.        

Where there is a legal obligation to do so, we may disclose your information to any external relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences.

When you register, we will provide a link to the Privacy Policy for the collection of your personal data. At all times, we will offer you the opportunity to unsubscribe out of any service, marketing communication or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link. To do so, simply follow the indications in the e-mail.

COOKIE POLICY, WHAT ARE COOKIES AND HOW ARE THEY USED?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but if you choose to, you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Please note that cookies can't harm your computer. Our cookies don't store personally identifiable information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information which may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. However, if you'd prefer to restrict, block or delete cookies from www.mensahilton.com, or any other website, you can use your browser to do this.

Each browser is different, so please check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. For more information on cookies and how to disable them, you can also consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org

PRODUCT & PRICING

MENSAHILTON has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. We endeavor to ensure that the product images and information texts available reflect the product as accurately as possible. However, we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. Please note that the may differ depending on the colour settings on your computer. All pictures should therefore be seen as illustrations only, and do not guarantee correct appearance and characteristics.

LIABILITY FOR DEFECTS

If your product is damaged in transit, whether the damage is visible or hidden it must be reported immediately to the carrier within 48 hours. It is therefore important that you carefully examine your package when it arrives. Transit damage must also be reported to MENSAHILTON, within 48 hours of receiving the product. Defective products returned to MENSAHILTON will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged and sent. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 48 hours of receiving the product. As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect these legal rights. 

PLACING AN ORDER?

Orders made in another person's name without their consent, or any other financial damage suffered to that person or MENSAHILTON will be reported to the police. MENSAHILTON has the right to cancel any order at any time. All attempts at fraud will be reported to the police and MENSAHILTON reserves the right to cancel the purchase if any such suspicion arises. The law of England and Wales will govern any dispute and any issues arising under these terms. 

Please Note: Due to the high value of our products we require all deliveries to be signed for upon receipt and we are unable to deliver to PO Boxes.

ORDERS ARE SUBJECT TO ACCEPTANCE & AVAILABILITY

Once you have selected your item and placed your order with MENSAHILTON, you will receive an order confirmation email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order. 

Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in London, England and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PAYMENTS & SECURE SHOPPING

 Payment methods accepted: payment can be made by Visa, MasterCard, American Express, Maestro debit cards and PayPal as well as any other methods which may be clearly advertised on the website for specific regions. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved.

You confirm that the credit/debit card that is being used to complete the purchase is your own, or that you have been given specific permission or authorisation by the owner of the credit/debit card to use it to complete the purchase. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to MENSAHILTON, we will not be liable for any delay or non-delivery.

SSL ENCRYPTION

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. MENSAHILTON is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk. 

VAT, CUSTOMS & DUTIES

It is the customer's responsibility to adhere to their local tax regulations; this includes import duty & customs fees as well as VAT. Please note that all customs charges & duties are charged by your local border force and not by MENSAHILTON. We are unable to determine if and how much your charge will be. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. MENSAHILTON ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

ORDER CANCELLATIONS

MENSAHILTON is legally responsible for your order until it leaves our warehouse. From this time, until receipt of the item, the delivery contract is between you (the customer) and our designated courier service. The courier company insures each purchase during the time it is in transit until it is delivered to your specified delivery address. If the goods are lost or damaged when in transit or when returning the product the customer is liable. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with MENSAHILTON by email and this email has been acknowledged by MENSAHILTON (customenquiries@mensahilton.com). Where stock may be unavailable MENSAHILTON reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If MENSAHILTON receives a package that has not been collected from the post office or where the delivery has been rejected by the customer, we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.

LIMITED LIABILITY

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and system integration. This site may include or contain inaccuracies, mistakes or typographical errors. We do not warrant that the content will be error free or uninterrupted. To the maximum extent permitted by law, MENSAHILTON will not be liable for any damages of any kind arising from the use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

COMPLAINTS TERMS & WITHDRAWALS

It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and are correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 48 hours. Any complaints should be made  to our customer service team via customerenquiries@mensahilton.com . Please ensure you supply the order number and the reason for complaint and we will get back to you promptly with detailed instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by MENSAHILTON on receipt of the returned product. MENSAHILTON has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

The purchaser has the right to return the item(s) purchased within 21 days given it is in resaleable condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the customer and it is recommended to return the item insured & signed so we can ensure receipt of the product to process your refund.

INTELLECTUAL PROPERTY RIGHTS

All content and materials on this website are owned by or licensed to MENSAHILTON Limited. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the MENSAHILTON website belong exclusively to MENSAHILTON. The use of any design, layout, content, photography, trademarks or service marks without MENSAHILTON’s express written consent is strictly prohibited. You may not use MENSAHILTON’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit MENSAHILTON. In addition, you may not use any of MENSAHILTON’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without MENSAHILTON’s explicit prior consent.

RETENTION OF TITLE

All rights, title and interest in the products remain the property of MENSAHILTON until full payment is received by MENSAHILTON.

YOUR RIGHTS

You have certain rights under the law. In England and Wales these include: That any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site; certain remedies if a product is defective; and a right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective. Nothing in the Terms of Sale is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

The Terms & Conditions together with all our policies and procedures will be governed by and construed in accordance to the law of England and Wales and the relevant courts of England and Wales will have exclusive.